Terms and Conditions


Scope and Purpose of the General Conditions of the Store

Together with the order form and other elements referred to in it, these clauses are intended to regulate the terms and conditions governing the provision of the “Loja Online JM Graphics” service by “JM Graphics Unipessoal Lda”, a commercial company by shares, registered at Rua da Suécia, 56, BL E, 4820-205 Fafe, NIPC 514 525 029.

The service “Loja Online JM Graphics”, through the address www.jm-graphics.com, is the provision of access to the Online Store.

This electronic address, in addition to providing information regarding a set of products and / or services, allows the User to order those that are explicitly disclosed there, under the terms and conditions described herein.

The ordering of products and / or services must be done by Users aged 18 or over (18) years.
Minors with the authorization of their legal representatives may place orders.
The elements and information transmitted by the User will have full legal effects, which recognizes all the electronic purchases that subscribe, and can not claim the lack of signature for non-compliance with the obligations assumed.

Product and Content Information

JM Graphics, Unipessoal Lda will do everything possible so that the information presented online does not contain typographical errors, which will be quickly corrected whenever they occur.
In case the User acquires a product and / or service that has characteristics different from those presented online, you have the right to proceed with the resolution of the purchase agreement, under the applicable legal terms.
JM Graphics, Unipessoal Lda will do everything possible to send all the products ordered within a reasonable time.
If there is any supervening circumstance not attributable to “Loja Online JM Graphics”, namely human error or incidence in the computer system, that prevents the availability of the product ordered by the User, “JM Graphics, Unipessoal Lda” can not under any circumstances be responsible for the property or moral damages that have occurred in the legal sphere of the User.

In the other cases where a product is not available after the User has placed the order, the order will be notified by email or by phone, so that you can cancel the order and make a refund request, if you already have made the respective payment, or to choose a similar product with the same value.

All information on this site about prices, products, specifications, promotional actions and services may be changed at any time and without notice by the JM Graphics Online Store.

Whenever the JM Graphics Online Shop offers discounts or promotions, the User must accept the conditions of the same in order to benefit from them, undertaking not to use more than one discount or promotion per article, unless this use is expressly permitted by “Loja Online JM Graphics”.

Contractual Civil Liability

All products and / or services marketed in the “Online Shop JM Graphics” are in accordance with the legally established in Portuguese Law and the European Union.

The “JM Graphics Online Store” has the appropriate levels of security. However, “JM Graphics, Unipessoal Lda” shall not be liable for any damages incurred by the User and / or Third Parties due to delays, interruptions, errors, suspensions of communications that arise from factors beyond his control, namely any deficiencies or failure by the communications network or communication services provided by third parties, by the computer system, by modems, by connection software, by any computer viruses or by downloading via the infected files service or by viruses or other properties that may affect your equipment.

If there is an error in accessing the electronic site of “Loja Online JM Graphics” and, therefore, making it impossible to provide service, “JM Graphics, Unipessoal Lda” will not be liable for any damages that may have occurred to the User.
Inquiries regarding data and information made in connection with the use of the JM Graphics Online Shop are presumed to be made by the User, and JM Graphics, Unipessoal Lda will not be liable for any misuse or fraudulent use of the same by the User or Third Party .
JM Graphics, Unipessoal Lda will not be liable for any loss or damage caused by abusive use of the JM Graphics Online Store that is not directly attributable to it as a felony or gross negligence.
JM Graphics, Unipessoal Lda is not liable for damages or damages arising from non-fulfillment or defective performance of the contractual obligation when it is not directly or indirectly attributable to it as a felony or gross negligence and is not responsible in particular for:
(i) errors, omissions or other inaccuracies regarding the information made available through the JM Graphics Online Store;
(ii) damages caused by User or Third Party liability, including breaches of intellectual property;
(iii) for the non-performance or defective performance of the User or Third Parties of Judicial Decisions or of Administrative Authorities;
(iv) occurrence of force majeure situations, that is, situations of extraordinary or unforeseeable nature, unrelated to the will of JM Graphics, Unipessoal Lda and which can not be controlled, such as fires, power outages, explosions, wars, riots, civil uprisings, government decisions, strikes, earthquakes, floods or other natural disasters, as well as other situations that prevent or impair the fulfillment of the obligations assumed in the use of the JM Graphics Online Store.
“JM Graphics, Unipessoal Lda” can not guarantee that:
(i) the JM Graphics Online Store service is provided on an uninterrupted, secure, error-free or infinitely-functional basis;
(ii) the quality of any product, service, information or any other material purchased or obtained through the JM Graphics Online Store meets all expectations of the User in relation to them;
(iii) any material obtained through the use of the “Online Store JM Graphics”, being used at your own risk, does not cause any damage to your system and computer equipment, since the User is solely responsible for them and for any loss of data resulting from such operation;
(iv) no advice or information, whether oral or written, obtained by the User through the JM Graphics Online Store, will add any warranty not expressly stated in these General Conditions.
The User accepts that “JM Graphics, Unipessoal Lda” can in no way be held liable for any damages, including damages and loss of profits, data, content, or any other resulting losses:
(i) the use or inability to use the “JM Graphics Online Store”;
(ii) the difficulty of obtaining any substitute of goods / services;
(iii) unauthorized access to or modification to personal databases made by Third Parties.

User Obligations

The User commits himself to:
(i) Provide correct personal data and addresses;
(ii) Do not use false identities;
(iii) Respect the limits of orders imposed.
If any of the data provided or indicated by the User is incorrect or insufficient, and for this reason there is a delay or impossibility in the processing of the order or non-delivery, the resulting damage is the responsible User, and JM Graphics, Unipessoal Lda “declines any responsibility.
If you breach any of these obligations, “JM Graphics, Unipessoal Lda” reserves the right to terminate future purchases, block access to the “JM Graphics Online Store”, that is, not to allow future access of the User to any or any products and / or services made available by JM Graphics Online, as well as to cancel the supply of any other products and / or services made available simultaneously by JM Graphics, Unipessoal Lda to that particular User.
The use of the products and / or services purchased by “Loja Online JM Graphics” for commercial purposes, which are not duly authorized by “JM Graphics, Unipessoal Lda”, is expressly prohibited.

Cancellation of Orders

At the user’s request
The User may cancel the order by requesting it to “JM Graphics, Unipessoal Lda” through the telephone number or e-mail, referring to the order number, which will be accepted as long as it has not yet been processed.
After its processing, the order can not be modified or canceled with “JM Graphics, Unipessoal Lda” of delivering the same, since all the products are customized according to the request made by the User.
For the purpose of cancellation of the order before processing of the same, the User shall indicate the following data to “JM Graphics, Unipessoal Lda”:
a) Order number;
b) N.I.F. with which you placed the order;
c) Delivery address of the order.

By decision of “JM Graphics, Unipessoal Lda”
JM Graphics, Unipessoal Lda reserves the right not to process orders when it verifies any inconsistency in the personal data presented or to observe misconduct on the part of the User.
JM Graphics, Unipessoal Lda also reserves the right not to process any order or reimbursement, in case of errors in the values and / or characteristics of the products, when these are due to technical problems or errors unrelated to the will or action of “JM Graphics, Unipessoal Lda”.


As JM Graphics, Unipessoal Lda only conceives, idealizes and makes products customized for each User, it commits to reproduce in full the request made by each User.
JM Graphics, Unipessoal Lda “will not be responsible for any spelling mistakes or any others for which the User is responsible, as well as the small variations of color shades that may occur during the production process.
Thus, the User is expressly excluded from the right of free resolution provided for in Article 17 (1) c) of Decree-Law no. 24/2014 of February 14 (because it is a supply of goods made according to User’s specifications or manifestly personalized).
Only in cases of damage or defect of the order attributable to “JM Graphics, Unipessoal Lda” is that it undertakes to:
(i) reprint the product or;
ii) return the amount paid (in this case, the User must send an email to info@jm-graphics.com within a maximum of 14 (fourteen) days after receiving the product accompanied by the corresponding proof of the damage or defect, and the refund will be made within 30 days of receipt of the claim).
The amount to be returned to the User will be the amount corresponding to the amount paid for the order (value of the sales invoice). If a promotional discount code has been used, this amount will not be refunded, ie, the refund will be only for the amount actually paid.
The refund method for the returned amount depends on the payment method used in your order. In the case of payments with credit card and PayPal, these are credited to their accounts. In the remaining cases, when information is provided for N.I.B., the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address.

Order Reshipment

In case of reprinting of the product and corresponding return of the order, the User, within 30 (thirty) days, must return the damaged or defective product.
If such return is not made by the User, in the terms described above, “JM Graphics, Unipessoal Lda” reserves the right to charge for the new order.


Upon the order placed by the User on the “JM Graphics Online Store” page, during the shipment of the same, the risk of loss and / or damages of this product is transferred to the Carrier contracted for this purpose.
Upon receipt of the product by the User (when signing their receipt receipt) this responsibility is transferred to the User.


Payment for the product and/or service ordered by the User in the JM Graphics Online Store can be made by Paypal, MB, Visa or Mastercard and must be transferred on the date of order.
The User assures that the form of payment used has enough funds to cover the costs of the order, reserving “JM Graphics, Unipessoal Lda” to the right to obtain validation of the same before processing any order.
The price of the product and / or service will be that presented on the “JM Graphics Online Store” page, on the date of order completion.
With the completion of the order and the respective payment, the User ensures that all the details provided with the customization of the product are correct and fulfill all the requirements requested by the user.
The contract will only be finalized after confirmation of receipt of payment by “JM Graphics, Unipessoal Lda”.
The receipt will be sent to the User through your email account as soon as payment is made and confirmed by JM Graphics, Unipessoal Lda.


“JM Graphics, Unipessoal Lda” gives the User the guarantee that the products and/or services they provide are of quality.
However, there are causes for exclusion of the responsibility of “JM Graphics, Unipessoal Lda”, namely the occurrence of spelling errors, punctuation or grammar, poor quality of images and others that are the responsibility of the User.
“JM Graphics, Unipessoal Lda” does not accept exchanges or returns of customized products.
The personalized (final) product sent to the User may have minor modifications in terms of color, weight, texture, material, size or design, compared to the initial idea viewed on the “JM Graphics Online Store” page.
“JM Graphics, Unipessoal Lda” has the duty to deliver to the User the products and / or services that are in accordance with the contract concluded.
A lack of conformity is not considered to exist if, at the time the contract is entered into, the User becomes aware of this lack of conformity or can not reasonably be disregarded or derives from the materials provided by the User.
Lack of conformity resulting from misuse of the good is not equated with a lack of conformity of the good (such as damage caused by excessive abrasion, improper use, damage caused, etc.).
In the event that the User is not satisfied with their purchase, you should contact “JM Graphics, Unipessoal Lda” and follow their Return Policy.

Intellectual property

The “JM Graphics Online Store” is a properly registered page and the service provided by this site is the responsibility of “JM Graphics, Unipessoal Lda”.
The User acknowledges that the service provided through the JM Graphics Online Store contains confidential information and is protected by the Copyright and Related Rights, Industrial Property and other applicable legislation.
You acknowledge that any content contained in the advertising, prominence, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, Industrial Property laws and other property protection laws, any use made by you of such content may only occur under the express authorization of the respective owners.
The User undertakes to respect in full the rights referred to in the previous number, namely to refrain from any acts that may violate the law or said rights, such as reproduction, marketing, transmission or placement to the public of such contents or any other unauthorized acts that have them by object.

Service Security Conditions

The User commits to observe all applicable legal provisions, in particular, not to practice or encourage the practice of illegal acts or offensive of the good habits, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the legislation applicable to the processing of personal data and advertising communications by means of automatic calling devices, and shall also observe the rules of use of the service, otherwise “JM Graphics, Unipessoal Lda” suspend or deactivate the same.
The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that can be used by several users, and as such, subject to computer overload, and therefore “JM Graphics, Unipessoal Lda” does not guarantee the provision of the service without interruptions, loss of information or delays.
JM Graphics, Unipessoal Lda “does not guarantee the performance of the service in situations of unforeseeable overload of the system in which it is supported or of force majeure (situations of an extraordinary or unforeseeable nature, external to the will and action of JM Graphics, Unipessoal Lda “and that by the same can not be controlled).
In the event of interruption of the provision of the service for reasons of unpredictable overload of the systems in which it is supported, “JM Graphics, Unipessoal Lda” undertakes to regularize its operation as soon as possible.

Suspension and deactivation of the “JM Graphics Online Store”

Regardless of any prior or subsequent communication, “JM Graphics, Unipessoal Lda” may, at any time and in its sole discretion, discontinue the service provision of the “JM Graphics Online Store” and / or part thereof, to one or all Users.
“JM Graphics, Unipessoal Lda” also reserves the right to suspend or immediately cease access to the service, in the following cases:
a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
b) When “JM Graphics, Unipessoal Lda” ceases to access the “JM Graphics Online Store”, by prior notice fifteen (15) days prior to the date of termination.
The suspension or termination of the JM Graphics Online Store service by JM Graphics, Unipessoal Lda under the terms of the preceding paragraphs, does not affect the right of the User or Third Parties to any compensation or other compensation, and JM Graphics , Unipessoal Lda “shall be liable or otherwise encumbered for any consequence resulting from the suspension, cancellation or cancellation of the service.
In the situations described above, “JM Graphics, Unipessoal Lda” will communicate to the User, in advance so that he may, wanting to safeguard the contents of his area of view of orders within three (3) business days of sending of the email or making the information available on the main service page.

News & Events

Without prejudice to other forms of communication set forth in these General Terms and Conditions, notifications made to the User that relate to the service of the JM Graphics Online Store, including any changes to these General Terms and Conditions, may be made to the address user’s e-mail address, by SMS or telephone contact.
The User agrees to receive any communication and / or notification related to the JM Graphics Online Store, to the address, telephone number and or email address indicated in the ordering process.
At any time, you may request that you not receive these communications and / or notifications through the Contact Form or through the option “Do not receive the Newsletter” entered in each Newsletter.

Technical Settings

Without prejudice to the provisions of the following paragraph, “JM Graphics, Unipessoal Lda” may change the service and / or the technical conditions for its provision, as well as the respective rules of use, and shall disclose to the User such changes with a minimum of Fifteen (15) days.
The current version, at any time, of these General Terms and Conditions and its annexes is available on the website www.jm-graphics.com
Whenever “JM Graphics, Unipessoal Lda” deems it necessary or desirable to optimize the browsing experience and / or improve connectivity conditions, it can remotely reshape network configurations.
Without prejudice to the provisions of the following paragraphs, and in view of the innovative nature of the service and the technological evolutions to which it may be subject, “JM Graphics, Unipessoal Lda” may change its technical configurations whenever this proves convenient to any technological developments.
The “JM Graphics, Unipessoal Lda” does not, however, guarantee to the User the performance of any upgrades or improvements in the service.
Some upgrades or new features of the service may be available only upon payment of the User and / or subscription to the Specific Terms of Use.


The User may submit the resolution of any contractual conflicts to the arbitration and mediation mechanisms that are or will be legally constituted, as well as to complain to the “JM Graphics, Unipessoal Lda” of acts and omissions that violate the legal provisions applicable to the acquisition of goods.
The complaint must be filed within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, and registered in the information systems of “JM Graphics, Unipessoal Lda”, which shall decide the complaint and notify the User in the maximum term of 30 (thirty) days, from the date of its receipt.